RPA
 
Who We Are
Dan'l Miles Adams Dan'l Adams, RPA Director, Liberty Mutual Sr. Training Specialist John Czuba, Managing Editor, AM Best Mike Csom Doug Houser, General Counsel Bullivant, Houser and Bailey
Miles Dan'l Adams, RPA
Chairman
Peter Schifrin, RPA
President
John Czuba
Treasurer
Mike Csom, Jr., RPA
Secretary
Matt Hedberg
Counsel

Click on a picture to read a short biography.

Doug Jackson, RPA Chairman of Society/VP SGD, Inc. Elise Farnham Neil Berardi
Douglas Jackson, RPA
Director /
Chairman Emeritus
Elise Farnham
Director
Nino Berardi, RPA
Director
     
Doug Jackson, RPA Chairman of Society/VP SGD, Inc. Robert Schoewe Martin Frappolli Dave Mehren 
John McHenry, RPA
Director
Robert Schoewe, RPA
Director
Martin Frappolli
Director
r
Dave Mehren
Executive Directo
       

 Meet our Board of Directors

 

Welcome to The Society of 

Registered Professional Adjusters

The Society of Registered Professional Adjusters is the organization implemented to oversee the qualifications and designations of Registered Professional Adjusters (RPA).  The Society was formed by industry professionals that felt continuing education was critical and that there needed to be a designation that recognized the professionalism of an adjuster.  The Board of Directors is made up of insurance company top management and support organizations, independent claims adjusters, and attorneys that work directly with the industry.  It is the first and only designation formed by and for the insurance claims professional.  The Society is a non-profit organization and supported by volunteers and member donations.  RPA designees have demonstrated excellence and proficiency in the insurance claims field, have met Continuing Education Requirements (CE's), comply with ethics standards imposed by the RPA, and have sustained a level of competence...something all current member designees must demonstrate and something  that all insurers should demand.  The Society is not a social club and continuing membership demands compliance with requirements detailed on this website.  The designation is not available to entry level claims persons.  Members must be actively involved in the insurance claims industry and is open to insurance company and independent claims adjusters.  If you meet the requirements of the RPA, apply for membership, take and pass the exam, and become a RPA designee...the sign of the professional adjuster!         

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How We Were Founded - and Why

Before 1996, members of the California Association of Independent Insurance Adjusters were discussing the lack of standards for professional excellence, education, and ethics among the ranks of professional claims adjusters.

They felt that anyone could claim to be an insurance adjuster, and that companies employing adjusters had no standard means by which to measure their professional competence. A Steering Committee was established, consisting of Gil Malmgren, Malmgren Group, Oakland, California: Peter Evans, D.L. Glaze/ASU Group, Novato, California: Daniel G. Price, CPCU, Pacific Claims Service, Inc, San Diego, California; John Joiner, Rooney & Anderson, Eureka, California; Robert L. Gresham, Jr. CPCU, R.L. Gresham & Company, Las Vegas, Nevada; and Eugene Riggs, AIC, Napa, California. After much soul searching, they formed the RPA, now known as the Society of Registered Professional Adjusters.

Not a "social club"

From the beginning, RPA had tangible professional underpinnings. Far from creating a social club, Malmgren, Evans, Price, and their peers set out to shape a serious organization focused on ensuring the professional excellence of its recognized members.

Over time, a national group of founding members established criteria under which claims adjusters could be awarded the "RPA Designation," the formal recognition that the adjuster meets all the established criteria for professional distinction.

Strict Requirements for the RPA Designation

Professional adjusters are awarded the RPA Designation after a set minimum number of years of service as professional adjusters. They also must successfully complete a number of yearly Continuing Education courses and pass a highly sophisticated, professionally administered comprehensive three-hour examination. Specific requirements are here.

By early 2002, when this site was launched, RPA had awarded the coveted "RPA Designation" to over 1300 adjusters worldwide.

Meet Our Board of Directors

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Miles "Dan'l" Adams
RPA Chairman of the Board
Dan'l Adams Leadership Association

Miles "Dan'l" AdamsDan'l Adams was previously the Training Manager for National Programs and Operations with Safeco Insurance.

Mr. Adams has worked for carriers and independent adjusters plus brings to the table the added understanding of the agency side of the business.  Besides his experience with various carriers, he has found time to be an adjunct professor in Central California.

With 25 + years in the insurance industry, the Society is pleased to have his added insight in the industry from various divisions.

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John Czuba
RPA Treasurer
AM Best Co.

John CzubaJohn Czuba has 30 years experience in the publishing industry.  He serves as Managing Editor of Best's Insurance Professionals and Claims Resource. John works in the Claims Resources department within A.M. Best.  Best's Recommended Insurance Attorneys and Adjusters has served as the definitive resource for insurance companies in their selection of attorneys, independent adjusters and expert service providers since 1929.

The Society is honored to have Mr. Czuba's involvement in the governance of this organization.

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Mike Csom, RPA
RPA Secretary
ASU Group

Mike is the ASU Group Project Manager.    He is involved in the Information Systems of his company and that of the Society.

Mike is the son of Mike Csom, Sr. who was the long-time Chairman of the Society.  He has, literally, grown up in the insurance claims industry.  Mike started his career in 1992 as a technical support specialist for Manatron working with local municipalities. In 1994, he  joined the ASU Group in Okemos, MI.  Early on, his main responsibilities included: implementing servers and desktops in all of the satellite offices, training staff and providing technical support for over 250 employees. In 1995, Mike led a development team in a 10 year effort to create a custom software package that could handle all of The ASU Group's business lines in one program. Mike is a proud graduate of Michigan State University. While in college he was fortunate to have an opportunity to work for the Central Intelligence Agency in Langley, VA.

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Matthew E. Hedbert, Esq.
RPA Of Counsel
Bullivant, Houser and Bailey

Matt Hedberg is an insurance coverage attorney who represents insurance companies in matters involving commercial and personal insurance policies. His experience includes providing coverage opinions and litigating large commercial losses.

Matt's representation is not limited to trial work. He understands that clients require a balance between risk and reward. As such, he works to bring many cases to conclusion through successful motion practice, sparing the cost of trying a case, but achieving the desired outcome. That includes a successful Motion for Summary Judgment (MSJ) in a $75 million construction defect coverage case in Colorado that was upheld in the appellate court.

He is also familiar with and successful in Alternative Dispute Resolution through arbitration and mediation. In fact, many of his matters reach a successful conclusion without trial, but Matt's ability to obtain cost effective results is grounded in his courtroom skills.

Matt came to Bullivant from Boise, Idaho where he gained some of his early experience in commercial litigation across a wide range of disputes. In addition to Oregon, he continues to practice in Idaho as well as California.

Matt grew up in a small farming and logging community in north central Idaho. There, he learned the value of hard work during his days delivering newspapers on his paper route, bucking hay bales during haying season, and driving truck and combine during harvest season. After graduating from high school, he served in the United States Navy as a Cryptologic Technician Collection (CTR).

Matt graduated from the University of Washington School of Law, where he was an editor of the law review. He earned Bachelor's degrees from the University of Idaho, graduating summa cum laude.

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Elise Farnham
RPA Board of Directors
IIumine Consulting

Elise FarnhamElise Farnham has over 30 years experience in the risk management and insurance industry.   She is President of Illumine Consulting, a firm dedicated to providing experience and knowledge to the risk management and insurance communities through continuing education and claims management consulting.   Elise began her career in the insurance industry in 1973 with Crawford and Company. She became a multi-line adjuster and in 1978 was promoted as the first female claims branch manager for the company.

She has worked in Texas, New York and Georgia in various management positions.  She has held senior level positions with The Harmonie Group, CSB Group, and GAB Robins, NA.

Ms. Farnham is a member of the CPCU Society and currently chairs the Media Task Force.  She has previously served the Society as S. E. Regional Governor, Executive Committee member, president of the Atlanta Chapter of CPCU, and on numerous task forces, including the Ethics Certification Task Force and the CPCU Claims Section Committee.  Elise is a member of the ARM, AIC, and CPCU Advisory Boards,  which assist the American Institute for CPCU in reviewing and planning ARM, AIC, and CPCU course material.  She serves on the Board of Ethical Inquiry for the American Institute for CPCU.

Elise is Past President of the National Association of Insurance Women (International) (1998/1999) having served on the Board of Directors for 5 years.  She was Regional Vice President of Region 1.  Prior to that, she served two terms as President of NAIW-NYC.  Currently, she serves as a member of the Board of Directors and Parliamentarian for the Insurance Professionals of Atlanta.  In 2004, she received the AAMGA Achievement Award from the Georgia State Council of NAIW for her contributions to the association.  In 2002 and 2004, she was named Insurance Woman of Atlanta, and in 1993, she was chosen National Claims Professional of the Year.

Elise is an associate member of The Risk and Insurance Management Society (RIMS) and is a member of their professional development faculty.  She teaches the "WC Management" course and has developed a new course, "Claims Management."    Ms. Farnham also serves on the Board of Directors for the Registered Professional Adjusters Society.

She is a frequent speaker and her articles have been published in Business Insurance, Claims Magazine, CPCU Claims Section Quarterly,  Today's Insurance Professional and Insurance International (published in the UK.)

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Douglas Jackson, RPA
RPA Director
SGD, Inc.

Douglas Jackson is Vice-President of SGD, Inc., a Southern California based independent insurance adjusting company that provides claims adjusting and consultation services to commercial and personal line insurers with a primary focus on property and casualty lines. With over 30 years of insurance claims experience, he has worked for both commercial and homeowner insurance carriers. He holds a Bachelor of Science in Business through California State University , Long Beach.

Mr. Jackson is the past President of the California Association of Independent Insurance Adjusters (CAIIA), the organization that spearheaded development of the RPA organization, he has a commitment to the elevation of the claims adjuster community through education and mentoring. He was instrumental in the recent implementation of the SEED program (Seminar for the Evaluation of Earthquake Damage in compliance with CCR §2695), coordinated the education program, and was one of a team of instructors that provided education to the claims community throughout the state of California . He was also part of a team assembled by the California DOI to write the new test for claims agent (adjuster) licensing. Having sat on the original CAIIA Board of Directors that authorized the formation of the RPA, he has a personal interest in seeing that the vision of the organization be embraced and honored.  He is also the webmaster for the RPA website.

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Dave Mehren--Executive Director
Society of Registered Professional Adjusters (RPA)

Dave MehrenDavid F. Mehren began with the National Association of Independent Insurance Adjusters (NAIIA)based in Geneva, IL, in 1977 and was named Executive Vice President in 1988.

Upon his retirement from the NAIIA, Mr. Mehren joined the Society as its new Executive Director as well as holding a Director postion.  For any questions or comments on the day to day operations, Dave is your go-to person!

Born in St. Charles, IL, Mehren is a graduate of Northern Illinois University and on behalf of NAIIA maintains affiliate liaison with numerous claims professional organizations. Among these is service on the Property Loss Research Bureau Conference Advisory Committee.

He resides in Geneva, IL.

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Current Officers & Board of Directors with Terms/Dates

 

Officers

Office

Term Start and End Dates

Miles Dan'l Adams, RPA Chairman 3/2017 through 3/2018
Peter Schifrin, RPA President 3/2017 through 3/2018

John Czuba

Treasurer

3/2017 through 3/2018

Mike Csom, RPA

Secretary

3/2017 through 3/2018

Mike Hedberg, Esq. Counsel 3/2017 through 3/20187

 

Board Member

Term Remaining

Term Start and End Dates

Douglas Jackson 

1 years

3/2013 through 3/2017

David Mehren

1 years

3/2013 through 3/2017

Elise Farnham

1 years

3/2013 through 3/2017

Board Member

Term Remaining

Term Start and End Dates

Matt Hedberg

2 years

3/2014 through 3/2018

Donna Popow

2 years

6/2014 through 3/2018

John Czuba

2 years

6/2014 through 3/2018

Eric Gilkey 2 years

6/2014 through 3/2018

 

Board Member

Term Remaining

Term Start and End Dates

Miles Adams, RPA

3 years

3/2015 through 3/2019

Mike Csom, RPA

3 years

4/2015 through 3/2019

Douglas B. Jackson, RPA

3 years

3/2015 through 3/2019

 

Copyright ©, Society of RPA, 2016